Anslem Jolly Shongola
@anslemjollyshongola
I improve sales, customer interactions, data accuracy, and operational quality.
UgandaWhat I'm looking for
I'm currently monitoring customer calls at Dlight, scoring interactions against QA and compliance standards, identifying coaching opportunities, and reporting performance data for continuous improvement.
Previously, I drove outbound sales at M-KOPA, managed inventory in manufacturing, transcribed multilingual content with 99% accuracy at Sigma AI, and supported audits, census data collection, and financial processes across Uganda.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Dlight
Jun 2026 - Present (4 months)
Monitors and evaluates customer calls against QA scorecards, provides feedback to improve performance, and compiles QA data for decision-making.
Education
Degrees, certifications, and relevant coursework
Kyambogo University
Bachelor of Business Administration, Business Administration
2019 - 2023
Pursued a Bachelor of Business Administration, gaining a strong foundation in business principles, management, and analytical skills.
Namiryango Senior Secondary School
Uganda Advanced Certificate of Education, General Studies
2017 - 2018
Completed Uganda Advanced Certificate of Education (UACE), focusing on secondary education studies.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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