Open to opportunities

Eunice Apia

@euniceapia

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Finance professional and aspiring data analyst improving reporting and client outcomes.

Uganda

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What I'm looking for

I seek a role applying analytics to finance or customer operations where I can improve reporting, automate processes, and drive customer satisfaction within a collaborative, growth-oriented team.

I am a finance professional and sales & marketing executive transitioning into data analytics, combining three years of hands-on experience in finance, customer service, and operations with ongoing training in SQL, Tableau, Python, and Excel. I have a track record of improving financial reporting accuracy, reducing processing times, cutting procurement costs, and raising client satisfaction through workflow optimization and strategic client engagement.

My recent roles include sales and client advisory work, finance and administration volunteering, and a taxation internship where I streamlined documentation and compliance processes. I bring a results-driven mindset, strong communication skills, and practical experience in data cleaning, visualization, and predictive modeling, and I am seeking roles that let me apply analytics to improve financial and customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst / Finance Lead

Current

Olijam Enterprise

Jul 2023 - Present (2 years 3 months)

Improved financial reporting accuracy and client satisfaction while advising 90+ clients monthly and acquiring 50+ new clients, driving measurable sales growth and reducing customer response time by 20%.

Data Analysis Financial Reporting Excel)SQL Customer Service Market Research CRM Process Improvement

Finance and Administration Volunteer

Swiss Church Aid (HEKS/EPER)

Jan 2023 - Jan 2024 (1 year)

Cut procurement costs by 15% through supplier negotiations, supported HR functions improving team satisfaction by 20%, and improved financial reporting accuracy via systematised processes.

Procurement Financial Reporting HR Support Bookkeeping Process Improvement

Taxation Intern

Abacus Associates

Sep 2022 - Dec 2022 (3 months)

Assisted with tax assessment and compliance, educated clients on tax obligations to improve awareness and collections, and reduced data processing time by 20% through improved documentation practices.

Tax Compliance Documentation Excel)Compliance Monitoring

Customer Care Officer

Lastotech Phone Center

May 2019 - Nov 2021 (2 years 6 months)

Supervised staff to reduce material waste by 15%, elevated customer retention to 73% through effective complaint resolution, and led service enhancements that achieved near-perfect satisfaction rates.

Customer Service Team Supervision CRM Communication Time Management