Anna Rizza Martirez
@annarizzamartirez
Fraud Analyst at HSBC helping customers confirm card transactions and protecting cardholders from fraudulent activity.
PhilippinesWhat I'm looking for
At HSBC, I help customers confirm transactions made with their cards and work to keep cardholders secure from fraudulent activity.
At EVOLVE, I created marketing campaign designs using Canva and made client cold calls using a dialer, Vulcan 7, BossUp, Ring Central, and Google.
At AFNI, I coached agents to help them reach their goals and supervised performance, productivity, and behavior. Earlier, at SYKES, I handled inbound calls and hotel and travel reservations.
Experience
Work history, roles, and key accomplishments
Assisted customers in confirming card transactions and ensured cardholders are secured against fraudulent activities.
ISA/VA
Evolve
Jun 2021 - Dec 2024 (3 years 6 months)
Created design campaigns for marketing using Canva and performed cold calling for clients using dialer tools.
Enhanced agent skills through coaching and supervised team performance, productivity, and behavior.
Customer Service Representative
SYKES
Apr 2015 - Dec 2016 (1 year 8 months)
Received inbound calls and handled hotel and travel booking reservations.
Education
Degrees, certifications, and relevant coursework
Asian Institute of Computer Studies
Two-Year Computer Science, Computer Science
2008 - 2010
Completed a two-year program in Computer Science.
Lagro High School
High School Diploma, High School
2004 - 2008
Attended high school at Lagro High School.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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