Annabel Herrera

Coordination of orders and customer service. Sale of school and office supplies and personalized stationery services.

Preparation of reports, market studies, and procedures.

Elaborated and followed up on sales forecasts in hybrid and regional environments. Managed operations and commercial follow-up, coordinating regional teams in Puerto Rico, Costa Rica, and Venezuela. Participated in automation projects, regional customer experience mapping, market expansion, and continuous improvement. Responsible for export operations and order tracking.

Coordinated export operations and shipment planning. Managed processes, indicators, and after-sales service. Handled shipping documentation with DGA and shipping lines, and negotiated rates with shipping lines and other local suppliers.

Provided support to corporate client portfolio. Responsible for quotations and customer orders, follow-up on collections, and management of claims and complaints.

Provided support to client portfolio in Central America and the Caribbean. Managed quotations and customer orders, and created, managed, and sent purchase orders.

Managed purchases from local and international suppliers and represented brands. Planned spare parts inventory supply. Managed logistics area, machinery imports, and spare parts.

Completed a Master's degree in Management and Productivity at UNAPEC.

Completed a Specialization in High Business Management at UNAPEC.

Completed a degree in Computer Systems Engineering at UNAPEC.

Completed a diploma in Service Culture at Barna Business School.

Completed a diploma in Leadership Management at Barna Business School.