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Ankosh devnath

@ankoshdevnath

Content Moderator and Customer Service Executive at Ienergier IT Services, assessing user content and resolving customer issues across platforms.

India

Message

At Ienergier IT Services, I monitor user-generated content for compliance with community guidelines and address customer inquiries across multiple platforms.

At Telus International, I supported customers and trained new team members. I achieved a 95% customer satisfaction rate.

At Optimal Transnational Services, I handled inbound and outbound calls and led a team of five representatives. I also implemented feedback mechanisms that improved service quality by 20%.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator & Customer Service Executive

Current

Ienergier IT Services

Jan 2024 - Present (2 years 10 months)

Monitor and assess user-generated content to ensure compliance with community guidelines. Address customer inquiries and issues across multiple platforms, ensuring timely resolution.

Content Moderation Customer Service Community Guidelines Cross Functional Collaboration

Senior Executive – Customer Support

Telus International

Jul 2023 - Dec 2023 (5 months)

Managed customer interactions, providing solutions and support for various services. Trained new team members on company protocols and customer service best practices, achieving a 95% customer satisfaction rate.

Customer Support Training Communication Skills Problem Solving

Senior Executive – International BPO

Optimal Transnational Services

Jan 2021 - Jun 2023 (2 years 5 months)

Handled inbound and outbound calls, addressing customer concerns and providing product information. Led a team of 5 representatives, overseeing performance and providing mentorship, resulting in a 20% improvement in service quality.

BPO Inbound Calls Outbound Calls Team Leadership Mentorship Feedback Mechanisms

Executive Room Attendant & F&B Staff

Leonia Holistic Destination Hotel

Jan 2020 - Dec 2020 (11 months)

Ensured guest rooms met quality standards and provided exceptional room service. Assisted in the Food & Beverage department, managing guest orders and ensuring satisfaction.

Housekeeping Room Service Food and Beverage Customer Satisfaction