At AirVoice, I architected a multi-tenant conversational AI platform from 0 to 1 for e-commerce and SaaS customer support. Its confidence-based routing engine cuts manual resolution effort by ~60%, and I developed a Freshdesk connector and RAG-based responses with tool-use orchestration.
At One97 Communications — Paytm, I led work on the Loan Management System and Paytm Postpaid, and led a 33-member team with six direct reports. I also delivered the KYC workflow in React and helped reduce credit billing issue processing time from nine hours to four.
