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Anjum Banu kAK
Open to opportunities

Anjum Banu k

@anjumbanuk

I lead loan recovery operations, customer follow-ups, and backend reporting for financial services.

India
Message

What I'm looking for

I'm looking for a role where I can lead recovery or customer operations, strengthen customer follow-up and payment resolution, manage backend reporting, and contribute through communication, team coordination, and target-focused performance.

I'm currently leading telecalling, loan recovery, and backend operations at Agni Credit Services for SMFG Bank. I follow up on overdue payments, negotiate repayment plans, maintain account records, and coordinate recovery cases with field teams.

I've consistently worked toward monthly recovery targets, improved customer responses through systematic follow-up, and reduced pending cases through regular coordination. I also guide team members in daily calling, follow-up, and recovery activities.

Previously, I supported HR, site coordination, client communication, and documentation at Horidrill Solutions India. My experience also includes office administration, inventory tracking, customer coordination, education counseling, reception, and debt recovery.

I'm comfortable handling customer queries professionally, preparing MIS and daily reports, managing data entry, and working under pressure. I bring communication, negotiation, problem-solving, multitasking, and team coordination skills to recovery and operations work.

Experience

Work history, roles, and key accomplishments

CL

Education Counselor, Receptionist, HR Tasks

Colt Assist Pvt Ltd

Jan 2023 - Jun 2023 (5 months)

Advised students and parents on course options based on career goals and academic strengths. Managed front desk operations and assisted with HR activities such as scheduling interviews and managing candidate documentation.

SA

Team Leader (Recovery and Vehicle Seizing)

Swades Agency

Jan 2019 - Dec 2021 (2 years 11 months)

Supervised a team handling vehicle recovery and seizing tasks, ensuring compliance with company guidelines and client requirements. Managed telecalling for debt recovery and maintained daily progress reports.

Education

Degrees, certifications, and relevant coursework

GK

Government Urdu High School, Kundgol

SSLC, General

Completed SSLC (10th standard) from Government Urdu High School, Kundgol in 2009.

Tech stack

Software and tools used professionally

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