
Anjum Banu k
@anjumbanuk
I lead loan recovery operations, customer follow-ups, and backend reporting for financial services.
What I'm looking for
I'm currently leading telecalling, loan recovery, and backend operations at Agni Credit Services for SMFG Bank. I follow up on overdue payments, negotiate repayment plans, maintain account records, and coordinate recovery cases with field teams.
I've consistently worked toward monthly recovery targets, improved customer responses through systematic follow-up, and reduced pending cases through regular coordination. I also guide team members in daily calling, follow-up, and recovery activities.
Previously, I supported HR, site coordination, client communication, and documentation at Horidrill Solutions India. My experience also includes office administration, inventory tracking, customer coordination, education counseling, reception, and debt recovery.
I'm comfortable handling customer queries professionally, preparing MIS and daily reports, managing data entry, and working under pressure. I bring communication, negotiation, problem-solving, multitasking, and team coordination skills to recovery and operations work.
Experience
Work history, roles, and key accomplishments
Telecalling Executive / Team Leader – Loan Recovery & Backend Operations
Agni Credit Services
Jan 2026 - Present (9 months)
Contact customers through outbound calls to follow up on overdue loan payments and support timely recovery. Explain repayment options, negotiate payment plans, and maintain accurate records of customer interactions.
Front Office & Site Coordinator (HR)
Horidrill Solutions India Pvt Ltd
Jan 2024 - Dec 2026 (2 years 11 months)
Assisted in site operations and logistics, ensuring efficient workflow and resource management. Handled HR duties such as recruitment, onboarding, and employee management, and maintained accurate records.
Part-Time Gym Trainer
Torso Gym
Jan 2024 - Dec 2026 (2 years 11 months)
Guided clients through workouts, strength training, cardio, and flexibility exercises. Created personalized routines and ensured safety and proper technique.
Office Assistant
Lila Decor & Company
Jan 2023 - Dec 2024 (1 year 11 months)
Managed routine office tasks such as scheduling appointments, maintaining files, and handling correspondence. Assisted customers with queries, supported order processing, and maintained inventory records.
Back Office, Warehouse Maintenance
Mount Waves
Jan 2021 - Dec 2023 (2 years 11 months)
Handled data entry, document management, and general office tasks. Oversaw warehouse organization and assisted in inventory tracking and recording.
Education Counselor, Receptionist, HR Tasks
Colt Assist Pvt Ltd
Jan 2023 - Jun 2023 (5 months)
Advised students and parents on course options based on career goals and academic strengths. Managed front desk operations and assisted with HR activities such as scheduling interviews and managing candidate documentation.
Team Leader (Recovery and Vehicle Seizing)
Swades Agency
Jan 2019 - Dec 2021 (2 years 11 months)
Supervised a team handling vehicle recovery and seizing tasks, ensuring compliance with company guidelines and client requirements. Managed telecalling for debt recovery and maintained daily progress reports.
Education Counselor, Receptionist, Tele calling Executive
Make My Admission
Jan 2017 - Dec 2019 (2 years 11 months)
Helped students select appropriate courses and institutions based on their academic and personal interests. Managed front office duties, answered calls, and conducted telecalling outreach.
Education
Degrees, certifications, and relevant coursework
Government Urdu High School, Kundgol
SSLC, General
Completed SSLC (10th standard) from Government Urdu High School, Kundgol in 2009.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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