Anjali User

Defined product requirements, user stories, and acceptance criteria for member enrollment, broker operations, and claims processing workflows. Collaborated with engineering, business, and QA teams on requirements clarification, UAT, and release execution for insurance and healthcare products.

Improved CSAT by 20% across two B2B SaaS products by delivering high-impact features and ensuring timely releases. Led cross-functional teams to deliver 100% of product releases on schedule, increasing user adoption by 15% through effective roadmap prioritization.

Conducted in-depth industry analysis to evaluate the feasibility of implementing Dynamic Packaging solutions within a B2B SaaS platform. Executed competitor analysis on 12 industry players and developed a business case for the platform's opportunities in the packaging segment.

Defined and prioritized product requirements and user stories, ensuring alignment with business goals and user needs, resulting in a 25% increase in user engagement. Collaborated with cross-functional teams to deliver product updates and new features, reducing support tickets by 30% and accelerating launch timelines by 25%.

Pursued an MBA at the Indian Institute of Management Udaipur from 2022 to 2024.

Completed a B.Tech in Electronics and Communication Engineering from RIMT Institute of Engineering and Technology from 2014 to 2018.

Completed a Product Management Fellowship at Product Space.

Completed a certification in Data Analytics Using Microsoft Advanced Excel from Excel Prodigy.

Completed a course on Vibe Coding from Scratch: Learn to 'Code' Using AI from Udemy.