Aniket Vajpayee
@aniketvajpayee
I lead incident response, automation, and SLA-driven enterprise service operations.
IndiaWhat I'm looking for
At HCLTech, I lead rapid incident response across infrastructure, application, and business teams, maintaining zero escalation breaches during major events. I use ServiceNow, Gen AI principles, and the Mode 1-2-3 strategy to prioritize work, improve SLA attainment, and triage Romanian service desk incidents into English.
Previously at Tata Consultancy Services, I maintained over 95% SLA compliance while coaching a four-engineer team on ITIL troubleshooting. I also introduced RCA and incident review practices that reduced repeat major incidents by 30%.
I build practical automation for high-scale support environments, including Python and .NET tools that reduced manual team effort by about 50%. My background also includes C#/.NET MVC application support at Cityon Systems and a transition from backend development into cloud infrastructure and enterprise ITSM.
Experience
Work history, roles, and key accomplishments
Accelerated incident detection and resolution by leveraging advanced response tools, including Gen AI principles, to triage and translate critical Romanian Service Desk incidents. Provided mentorship to junior analysts and deployed the Mode 1-2-3 strategy for dynamic work allocation and incident response prioritization.
Education
Degrees, certifications, and relevant coursework
Pranveer Singh Institute of Technology
Bachelor of Technology, Computer Science & Engineering
2016 - 2020
Pursued a Bachelor of Technology in Computer Science and Engineering from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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