Anika Penchalaiah

I’m an Order Management and Billing Analyst with overall 4 years of experience across sales and order management, customer relationship management, and sales/service support. I’m technically proficient in Microsoft Dynamics NAV and comfortable turning operational data into insights for better decision-making.

I bring strong analytical reporting skills using Advanced Excel features like Conditional Formatting, Data Validation, and Data filters. As a Business Analyst, I apply requirement gathering, analysis, and technical documentation, and I’ve supported change order management while processing different order types (stock orders, drop ship orders, standard orders, and credit adjustment orders).

In my roles, I handle the full order lifecycle—placing orders, processing returns, communicating order status and delays, and managing escalations and customer accounts. I also manage billing invoices, AR calling for unpaid invoices, insurance claims, and dispute management (Microsoft Dynamics CRM for case logging, and SAP for dispute management), earning recognition like an Extra Miler Award and Hi-5 for maintaining 100% quality.