anietie victor
@anietievictor
I lead fintech operations and process design, optimizing onboarding, KYC/KYB, and compliance to hit SLAs.
NigeriaWhat I'm looking for
I’m an Operations and Process Leader with 8+ years of experience in fintech and banking, focused on large-scale onboarding, KYC/KYB, and field verification. I optimize end-to-end operational workflows while ensuring adherence to Nigerian financial regulations.
At Kuda Microfinance Bank, I spearheaded operational workflow design for customer onboarding, KYC upgrades, and due diligence reviews across individual and business accounts. I improved new account setup (L1 & L2) onboarding completion by 35% while reducing TAT, and built monitoring dashboards to track SLA adherence, verification success rates, and bottleneck resolutions.
I also partner closely with compliance and risk teams to ensure verification standards for BVN, NIN, and address checks are consistently met. Alongside piloting field verification models (proof-of-address and business nature validation) and rolling out tooling like OCR-based document validation and USSD flows, I mentor and scale cross-functional teams to strengthen customer retention and regulatory readiness.
Experience
Work history, roles, and key accomplishments
Product & Process Ops Manager
Kuda Microfinance Bank
Feb 2021 - Present (5 years 3 months)
Led the design and execution of operational workflows for customer onboarding, KYC upgrades, and due diligence reviews for individual and business accounts. Optimized new account setup (L1 & L2) to improve onboarding completion rates by 35%, strengthened SLA monitoring with dashboards, and ensured BVN/NIN/address verification met regulatory standards.
Premium Cards Specialist
Access Bank Plc
Jun 2017 - Jan 2021 (3 years 7 months)
Supported KYC verification and due diligence processes for premium banking customers, ensuring compliance with relevant regulatory frameworks. Partnered with customer success and compliance teams to resolve onboarding-related issues and surface trends to improve service delivery and operational strategy.
Education
Degrees, certifications, and relevant coursework
Covenant University
Bachelor of Science, Industrial Physics
Grade: Second Class Upper Division
B.Sc in Industrial Physics at Covenant University, graduating with a Second Class Upper Division.
Availability
Location
NigeriaAuthorized to work in
Job categories
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