Angel Tinoco

I’m an Intelligence Analyst with 10+ years of experience in fraud investigations, risk analysis, and pattern recognition across financial services and law enforcement. I’m known for analyzing large datasets, identifying emerging threat patterns, and translating suspicious activity into actionable intelligence.

At Citibank as a Fraud Operations Specialist (2021–Current), I communicated directly with customers to resolve fraud cases and educate them on fraud prevention. I analyzed data and device information—such as IP addresses—and geographic inconsistencies to detect behavioral patterns and coordinated fraud schemes, then escalated complex cases to investigative teams when needed.

Previously with the New York City Police Department (2014–2021), I conducted intelligence analysis by collecting, analyzing, and synthesizing crime data to identify patterns, trends, and emerging threats. In my Crime Analysis Unit role, I produced detailed reports and data-driven insights for leadership, analyzed historical and real-time data across multiple jurisdictions to detect anomalies, and presented findings in CompStat meetings.

Earlier roles strengthened my ability to manage high-volume, high-stakes work. As a Fraud Investigator, I investigated fraudulent transactions and chargebacks, documented cases for compliance, and collaborated internally to mitigate losses and improve fraud detection processes; across my experience, I bring strong communication, case management, process improvement, and Microsoft Office reporting, with Spanish proficiency supporting cross-functional collaboration.