Angel Santos
@angelsantos
Experienced patient care and quality coordinator focused on outcomes.
United StatesWhat I'm looking for
I am a dedicated patient advocate and quality care coordinator with over 10 years of customer service experience and extensive clinical administrative expertise. I have successfully managed member outreach to close gaps in care, supported HEDIS/IHA/STAR/P4 initiatives, developed training documentation, and maintained accurate clinical data in platforms such as Cozeva and EMR systems.
I excel at cross-functional collaboration with clinicians, care managers, pharmacists, and administrative teams, and I bring strong communication, problem-solving, and telephonic engagement skills. I am bilingual in Portuguese Creole with conversational Spanish, highly organized, dependable, and motivated to contribute to a team focused on improving patient outcomes and operational quality.
Experience
Work history, roles, and key accomplishments
Quality Care Coordinator
Prospect
Nov 2019 - Jun 2025 (5 years 7 months)
Managed member outreach to close gaps in care and increase HEDIS/IHA/STAR/P4 measures; maintained training documentation and populated databases to improve tracking and provider notifications.
Patient Advocate / Discharge Coordinator
Rhode Island Primary Care Physicians Corporation
Jun 2017 - Jul 2019 (2 years 1 month)
Collaborated with clinical staff and multidisciplinary teams to coordinate patient outreach, discharge processes, and documentation, supporting quality improvement initiatives and patient education distribution.
Administrative Client Services Coordinator
E-Practice Solutions
Dec 2016 - Mar 2017 (3 months)
Supported billing and provider credentialing tasks including CAQH updates, remittance assistance, deposits, and referral coordination for optometry and podiatry providers.
Intake Specialist / Assistant / Paralegal
Rob Levine & Associates
Jan 2016 - Nov 2016 (10 months)
Managed daily intakes, scheduling, document transfers, and case data collection to support attorneys and ensure timely processing of appointments, depositions, and reports.
FCPatient Intake Coordinator
Fresenius Medical Care
Jul 2015 - Dec 2015 (5 months)
Collected and communicated admissions intake data, maintained databases, coordinated referrals and insurance verification, and ensured compliance with procedures for patient admissions.
SBProvided customer service and account support including loans, CDs, IRAs, transfers and payments while handling high call volumes and adhering to banking policies and procedures.
Education
Degrees, certifications, and relevant coursework
Crosby High Technical High School
High School Diploma, Technical/Secondary Education
1999 - 2003
Completed secondary technical high school education with coursework focused on technical and vocational subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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