Open to opportunities

Angel Muthoni Ruara

@angelmuthoniruara

Message

Customer-focused content moderator and customer care specialist with strong data-labeling and analytics skills.

Kenya

Message

What I'm looking for

I seek a role where I apply data-labeling, customer support, and AI skills in a collaborative, learning-focused team with clear impact and growth opportunities.

I am an energetic self-starter with hands-on experience in content moderation, data labeling, and customer care, consistently delivering high-quality results under tight deadlines. I achieved 98%+ labeling accuracy, maintained QA error rates below 2%, and sustained a 95%+ first-contact resolution rate while improving workflows and reducing recurring errors.

I hold a BSc in Statistics (ongoing) and completed ALX certificates in Virtual Assistance and AI Starter Kit, applying data literacy, prompt engineering, and Python for AI to practical tasks. I collaborate effectively with cross-functional teams, maintain rigorous documentation and compliance, and focus on continuous learning to drive better model training data and exceptional customer outcomes.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

M-Kopa

Handled 50+ daily customer inquiries with a 95%+ first-contact resolution rate, managed inventory with zero stock loss, and reduced escalations by 15% through cross-functional collaboration.

Customer Support Salesforce Inventory Management Reporting Documentation

Content Moderator

iSON Experiences

Labeled, tagged, and QAed large datasets with 98%+ accuracy and maintained error rates below 2%, collaborating with ML engineers to improve labeling guidelines and increase workflow efficiency by 15%.

Data Labeling Quality Assurance Data Annotation QA Collaboration Documentation