At Taskforce BPO, I communicated with patients in Russian and English, answered inquiries, and scheduled and confirmed appointments by phone and online. I updated patient records using Excel and internal databases, and coordinated with medical staff to support appointment flow.
As a Quality Control Specialist and Data Steward at Veeva, I reviewed doctor profiles for accuracy and compliance, corrected data entry errors, and monitored calls. I maintained records of quality checks and corrections while following data privacy standards.
