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Angela Olu-arotiwa

@angelaolu-arotiwa

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Compliance Caseworker at HMRC, investigating cases and maintaining evidence-based decisions and audit-ready records.

United Kingdom

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What I'm looking for

I'm seeking remote or UK-based opportunities across compliance, risk operations, data governance, data quality, and digital service delivery.

At HM Revenue & Customs, I investigate compliance cases by gathering and reviewing evidence, applying legislation and guidance, and assessing risk to support fair outcomes.

I maintain accurate case records and audit trails, manage a varied caseload, and escalate high-risk or complex matters in line with organisational procedures.

Previously, I handled customer enquiries and complaints at HM Revenue & Customs, explaining policies and decisions clearly and escalating complex issues when needed.

At Cloth A Pupil, I coordinated project activities and documentation. At Grange Education Limited, I analysed operational data and maintained ICT asset and maintenance records. I also bring an MSc in Big Data Technologies and practical experience with SQL, Power BI, and Advanced Excel.

Experience

Work history, roles, and key accomplishments

Current

Compliance Caseworker

Current

HM Revenue & Customs

Mar 2026 - Present (7 months)

Investigates compliance cases by gathering and evaluating information, applying legislation and guidance, and assessing risk. Manages a varied caseload while maintaining accurate records and audit trails.

Compliance Risk Assessment Evidence Review Case Management Information Governance Audit Trails Communication Skills

Customer Service Analyst / Advisor

HM Revenue & Customs

Jan 2024 - Mar 2026 (2 years 2 months)

Managed customer enquiries in a regulated environment, explaining policies and legislation clearly. Resolved complaints professionally and escalated complex issues when required.

Customer Service Complaint Resolution Communication Skills Data Collection Escalation Management

Assistant Project Manager

Cloth A Pupil

Jan 2019 - Dec 2023 (4 years 11 months)

Coordinated project activities, schedules, and stakeholders to support delivery within agreed timescales. Tracked risks, maintained documentation, and supported resource planning and process improvements.

Project Coordination Stakeholder Management Risk Tracking Documentation Resource Planning Process Improvement

Database Administrator / Data Analyst

Grange Education Limited

Jan 2017 - Dec 2023 (6 years 11 months)

Analysed operational data to support evidence-based decisions and maintained accurate ICT asset records. Conducted system audits, investigated technical faults, and supported information governance.

Data Analysis SQL Database Administration System Audits Information Governance Training