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Angela Okorie

@angelaokorie

Message

I resolve high-volume customer issues and qualify leads across phone, chat, and email.

Nigeria

Message

What I'm looking for

I'm looking to continue delivering high-volume customer support and lead qualification across chat, email, and phone, using CRM tools to resolve issues quickly, maintain customer satisfaction, and meet performance targets.

I've supported international customers at ZILI CAPITAL, Teleperformance Group, OCTAFX, GemCommerce, and Benorch Global Concept through chat, email, and phone.

I handle high-volume tickets, account access, billing, payment, refund, order, and technical issues while maintaining response-time SLAs and accurate CRM records.

At The Call Guru, I handle 150–200 inbound and outbound calls daily, qualify prospects, schedule appointments, and keep lead pipelines accurate in a fast-paced dialer workflow.

Experience

Work history, roles, and key accomplishments

Current

Lead Generation Agent

Current

The Call Guru

May 2025 - Present (1 year 4 months)

Handles 150-200 outbound and inbound calls per day within a dialer-driven, queue-based workflow. Engages prospects, qualifies leads, and schedules appointments while logging outcomes in CRM.

Outbound Calling Inbound Calling Lead Qualification Appointment Setting CRM Dialer Systems

Current

Customer Care Representative

Current

ZILI CAPITAL

Dec 2022 - Present (3 years 9 months)

Provides remote customer support via live chat and email for international clients. Handles high-volume tickets while maintaining quality and response time SLAs.

Customer Support Live Chat Email Support Ticket Management SLA Compliance

Customer Care Representative

Teleperformance Group

May 2023 - Dec 2025 (2 years 7 months)

Delivered exceptional customer service for a global brand, resolving inquiries and issues with a focus on achieving 100% customer satisfaction. Consistently exceeded performance targets.

Customer Service Issue Resolution Performance Metrics Communication Skills

Front Desk / Customer Support Assistant

OCTAFX

Jan 2020 - Mar 2023 (3 years 2 months)

Handled high-volume customer requests, assisted with product inquiries and purchase support, managed refunds, and maintained accurate records of interactions.

Customer Support Refund Processing Record keeping Teamwork

Customer Service Associate

GemCommerce

Jan 2019 - Dec 2020 (1 year 11 months)

Responded to customer inquiries via chat, email, and phone, assisting with order tracking, returns, refunds, and payment issues. Resolved complaints professionally and escalated complex issues.

Customer Service Order Management Refund Processing CRM Escalation Handling

Customer Support Representative

Benorch Global Concept

Aug 2018 - Jun 2019 (10 months)

Provided support for account and transaction-related inquiries, assisted with technical and payment issues, and guided customers through processes. Supported daily administrative operations.

Customer Support Technical Support Payment Support Administrative Support