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Angela Lunga

@angelalunga

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International Incident Support Specialist at BOTCTL handling identity protection and data breach response.

South Africa

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What I'm looking for

I'm seeking a permanent role in an international BPO where I can use my remote-work readiness and cross-cultural communication experience.

At BOTCTL, I handled sensitive international support queues, including Navy Federal Credit Union, Canadian Corporate Support, and French Callback operations for TruStage.

For the TruStage campaign, I supported consumers dealing with identity theft concerns and data breaches, following security protocols while de-escalating high-stress situations. I also managed outbound international callbacks for French-speaking regions and adapted my communication across American and Canadian consumer queues.

On the Quantum Health campaign, I handled sensitive healthcare inquiries while operating multiple internal databases and tracking systems. I also maintained readiness on Vanguard standby queues during high-priority weekend breach windows, and set up an independent remote workspace with backup power and private network connectivity.

Experience

Work history, roles, and key accomplishments

International Incident Support Specialist

BOTCTL

Jan 2026 - Nov 2026 (10 months)

Managed high-profile support queues for North American clients including Navy Federal Credit Union, Canadian Corporate Support, and French Callback operations. De-escalated consumer crises related to identity theft and data breaches while maintaining security protocols.