Open to opportunities

Anett Kovács

@anettkovcs

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Experienced UX Researcher specializing in service design and team leadership.

Hungary

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What I'm looking for

I am seeking a role that fosters creativity and collaboration, with opportunities for professional growth and impactful projects.

As a dedicated UX Researcher and Service Designer, I have a proven track record of leading end-to-end user research initiatives and implementing innovative service design methodologies. My experience spans across various industries, where I have successfully collaborated with cross-functional teams to enhance user experiences and optimize product offerings. At GoTo, I have supported over 9 digital products, significantly improving team productivity and influencing key decision-making processes.

Currently, I co-own a wellness retreat in Bali, where I have developed a comprehensive retreat program focused on burnout recovery. My role involves not only designing an intuitive website but also managing social media marketing campaigns and establishing strategic partnerships with top wellness brands. My ability to create engaging content and a cohesive brand identity has been instrumental in attracting and retaining clients, demonstrating my commitment to delivering exceptional user experiences.

Experience

Work history, roles, and key accomplishments

Current

User Experience Researcher

Current

GoTo

Jan 2023 - Present (2 years 4 months)

Led user research initiatives to uncover insights into user behavior, collaborating with UX designers and product managers. Improved team productivity and created actionable insights to influence decision-making.

User Research Data Analysis Usability Testing Process Improvement Research Methodologies Slack Visual Storytelling Service Design

Current

Co-Owner, Service Designer

Current

Bali Trip & Retreat

Jan 2024 - Present (1 year 4 months)

Co-founded a wellness retreat in Bali, focusing on burnout recovery. Developed a comprehensive retreat program, designed an intuitive website, managed social media campaigns, and established partnerships with local wellness brands.

Service Design UX Design Social Media Marketing Brand Development Content Creation Customer Journey Mapping Process Optimization Agile Methodologies

Commercial and Billing Analyst

Jan 2016 - Jan 2022 (6 years)

Led billing cycles and restructured processes to enhance operational efficiency. Conducted training sessions and created onboarding programs, achieving high performance metrics.

Billing Management Process Optimization Data Analysis Excel Training Development Performance Metrics Reporting Onboarding

Event Experience Designer

IN SITU

Jan 2016 - Feb 2016 (1 month)

Managed the introduction of a Hungarian art festival, overseeing multiple artistic projects and events. Promoted international collaboration and innovation in the arts.

Event Management Project Coordination Team Leadership Arts Promotion Collaboration Volunteer Management Stakeholder Engagement Public Relations

Education

Degrees, certifications, and relevant coursework

NHL Stenden University

Bachelor of Arts, Event Management

Studied Event Management and Business Studies as part of an International Exchange program, focusing on the principles of event organization and business strategies.

Kodolányi János University

Bachelor of Arts, Cultural Studies

Pursued a Bachelor of Arts in Cultural Studies with a focus on Artists and Festival Management, Education, and Social Psychology, gaining insights into cultural dynamics and event planning.