Anel Smith

Managed internal export sales administration, including quoting and follow-ups for export clients, processing orders, and coordinating with internal teams. Compiled and maintained export documentation (e.g., EDI notification, SAD, Bill of Lading, customs worksheets) and supported lead generation and customer communication.

Provided internal sales administration for interior décor, including processing quotations, proforma invoices, customer orders and sales orders while keeping customers updated throughout the order process. Maintained order and backorder reporting in Excel, supported showrooms and catalog updates, and assisted with debtor reconciliations and collections.

Handled internal service contract sales and maintenance contract administration, including SLA renewals, monthly service scheduling, and SAP-based billing and invoicing support. Managed customer SLA information updates, tracked renewals and quotations, and supported technicians/coordinators with queries, scheduling, and reporting for recognized revenue and margins.

Planned and coordinated installation projects and service call-outs by scheduling for multiple technician teams and ensuring required paperwork and handover documentation were prepared for invoicing. Managed labour orders in SAP, job card processing, spare parts order handling (Cape Town/Johannesburg), and contributed to forecasting, utilization tracking, and quality/compliance measures.

Served as sales coordinator for automatics, processing quotations, proforma invoices, customer orders and job cards while scheduling technicians’ daily tasks and installations. Coordinated production with the warehouse, maintained Excel project trackers/forecasts, managed technical teams, supported customer communication, and assisted with pricing updates and staff training.

Supported wealth administration for multiple financial advisors by completing basic filing/database tasks and assisting with client servicing activities. Prepared and compiled client documents and schedules, supported tax certificate requests, and assisted with updates to retirement plans and policy-related changes.

Substituted as a computer teacher for children aged 3 to 6, delivering basic computer skills and supervising holiday activities as needed. Handled holiday payments and assisted with managing other staff/helpers during the holiday programme.

Completed a SETA Certificate for Customer Service Skills in 2018.

Activities and societies: Matric subjects: English, Afrikaans, Mathematical literacy, Business studies, Economics, Consumer studies, Life orientation.

Completed Matric (National Senior Certificate) at Roodepoort Hoërskool in 2015. Studied subjects including English, Afrikaans, Mathematical Literacy, Business Studies, Economics, Consumer Studies, and Life Orientation.