Andy Chau

I’m a client-focused technology professional with 7+ years in financial services, coordinating ITSM ticket workflows, cross-functional escalations, and platform delivery across Broadridge Financial Solutions and the Royal Bank of Canada. I own issues end-to-end—triaging, troubleshooting, and communicating clearly with clients and internal teams under shifting priorities and SLA pressure.

At Broadridge, I act as the primary point of contact between enterprise clients, Product Owners, and developers, clarifying requirements and resolving blockers while keeping delivery transparent end-to-end. I triage and coordinate ITSM tickets for Agile teams of 10+, cut average blocker resolution time by 30% through proactive follow-up and clear escalation paths, and led the METIS platform integration across product, development, and client teams. I also use BroadridgeAI tools (Panels, BroadGPT) to automate client communications and reporting, saving ~5 hours of manual effort per week, while maintaining documentation for audit readiness and stakeholder alignment. I’m also a Certified Professional Scrum Master (PSM II, 2025).