Andrey Nikulin

Designed and implemented browser-based AI agents that orchestrate complex workflows (e.g., travel bookings and information retrieval) using LLMs and multi-agent coordination. Built an AI-first web browsing experience focused on reducing search friction.

Launched a new video editor and AI dubbing feature to create a new revenue stream for video editing and video-to-video translations. Developed the Translation Quality Score (TQS) metric to improve selective editing and enable project automation across the platform.

Built and led Customer Success and Professional Services, managing expectations and requests while improving client satisfaction through support processes and a customer support stack. Owned enterprise account management, onboarding, pilots/PoCs, procurement, expansions, and key integrations (CRMs and back-office tools) and led the development of custom AI-agentic solutions based on LLM technologi

Built a 24x7 customer service (contact center) for a travel startup from the ground up. Implemented omnichannel support across major messengers including WhatsApp, Telegram, Facebook, and Twitter.

Founded and led chatronix.ai, vira.pro, and rutronix.ai, driving 0-to-1 AI product launches and $3M ARR growth for Fortune 500 clients. Delivered custom AI/ML solutions (ASR, TTS, LLMs) and managed enterprise accounts to sustain high retention.

Grade: Cum Laude

Earned a Master’s degree in Computer Science from National Research University of Electronic Technology (MIET), graduating Cum Laude.