Open to opportunities

Andrew Dela Cruz

@andrewdelacruz

Message

Detail-oriented Deals Desk Analyst with strong organizational skills.

Philippines

Message

What I'm looking for

I am looking for a role that challenges my skills and offers opportunities for professional growth in a collaborative environment.

I am a dedicated Deals Desk Analyst with a strong background in customer service and technical support. My journey began at Concentrix, where I honed my skills as a Technical Support Representative for QuickBooks Point of Sale. I excelled in troubleshooting software issues and assisting customers in optimizing their use of the product, which laid the foundation for my career in client relations and technical problem-solving.

As I progressed to roles such as Merchant Service Chat Representative and Team Leader, I developed a keen understanding of payment processing and team management. My leadership experience allowed me to supervise a team of customer service representatives, where I implemented new policies that significantly improved productivity and customer satisfaction. Currently, I am leveraging my expertise at Ring Central, collaborating with sales and cross-functional teams to streamline quoting proposals and enhance operational workflows.

Experience

Work history, roles, and key accomplishments

Current

Deals Desk Analyst

Current

Acquire Asia Pacific Philippines Inc

Nov 2022 - Present (2 years 7 months)

Collaborated with sales teams to create and troubleshoot proposals and contracts. Coordinated with cross-functional teams for approval processes and managed end-to-end sales orders, ensuring accuracy in product provisioning and performance tracking.

Sales Support Contract Management Cross Functional Collaboration Order Processing Data Entry Performance Tracking Salesforce Pricing Strategy

Team Leader

Concentrix

Jul 2021 - Nov 2022 (1 year 4 months)

Supervised a team of customer service representatives, ensuring high-quality service delivery. Developed policies to improve productivity and customer satisfaction, while analyzing performance metrics for continuous improvement.

Team Management Customer Service Policy Development Performance Analysis Team Productivity Improvement Communication Skills Customer Satisfaction

Merchant Service Chat Representative

Concentrix

Jan 2019 - Jul 2021 (2 years 6 months)

Managed credit card payment activities for small business owners, discussing processing rates and offering better deals. Processed approvals for credit limits and ensured compliance with legal documentation for payment approvals.

Card Processing Client Communication Business Documents Customer Service Financial Analysis Team Collaboration

Technical Support Representative

Concentrix

Oct 2014 - Jan 2019 (4 years 3 months)

Provided technical support for QuickBooks Point of Sale, troubleshooting software issues and assisting customers with product usage. Managed hardware installations and resolved basic accounting issues, enhancing customer satisfaction through effective communication and problem-solving.