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Andrew Attard

@andrewattard

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Senior Business Analyst with over 12 years of experience and 8 supporting Salesforce projects.

Italy

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What I'm looking for

Looking for a challenging role that combines my Salesforce expertise with my dev skills to further customize the platform and drive business growth.

As a seasoned Business Analyst with over 12 years of experience, I have honed my skills in supporting Salesforce implementation and migration projects across various industries. With a strong background in process improvement, I have successfully optimized numerous processes, resulting in significant time savings and efficiency gains.

My expertise in Salesforce administration, sales cloud, and service cloud has enabled me to define and own release processes, automate high-touch daily tasks, and lead platform integrations. I am passionate about combining my SF platform knowledge with my dev skills to further customize the platform.

With a strong understanding of Agile and Scrum methodologies, I have worked closely with cross-functional teams to deliver enhancements and provide ongoing support and training to end-users. My certifications in Salesforce administration, sales cloud, and business analytics have equipped me with the skills to provide expert-level support and configuration of the platform.

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Experience

Work history, roles, and key accomplishments

Senior Salesforce Business Analyst

Omnipresent

Nov 2021 - Apr 2024 (2 years 5 months)

Supported Sales & Customer Service teams to enhance Salesforce during a period of rapid growth from 100 to 500 employees. Defined and owned Salesforce release process, utilizing SF DevOps centre. Automated high touch daily tasks: auto generating sales opportunities & churn opportunities.

Salesforce DevOps Automation Sales Cloud Service Cloud

Senior Salesforce Systems Analyst

Just Energy

Apr 2021 - Nov 2021 (7 months)

Supported our Customer Care team in migration of call centre business processes from legacy systems to service cloud, working closely with the business SMEs to understand, document, and improve these processes utilizing out of box Salesforce features.

Salesforce Service Cloud Process Mapping Zapier

Business Systems Analyst/Project Manager

Logitech International

Apr 2020 - Apr 2021 (1 year)

Acted as IT Project Manager for a new product launch, coordinating with resources across Supply Chain, Finance, E Commerce, Customer Experience CX, Sales, Pricing, Product, Design, and external partners for on-time delivery.

Salesforce API Testing Figma Ruby Rails

Salesforce Systems Analyst

Mackenzie Investments

Aug 2018 - Jul 2019 (11 months)

Utilized experience and industry knowledge to define requirements in user stories for developers; detailed functional and UI requirements for a range of Salesforce Sales Cloud and Service Cloud enhancements.

Salesforce Sales Cloud Service Cloud Avonni

Business Analyst & Salesforce Admin

Just Energy

Dec 2016 - May 2018 (1 year 5 months)

Acted as an internal implementation consultant for multiple lines of business, mapped out as-is processes, optimized sales processes, completed testing, documentation, and training.

Salesforce Sales Cloud Service Cloud JavaScript

IT Services Analyst

Kinovie

Mar 2015 - Mar 2016 (1 year)

Built a social film & TV recommendation app as the final project for Le Wagon Tokyo Coding Bootcamp.

JavaScript HTML CSS Ruby Rails

Business Analyst

Judopay

Jan 2014 - Dec 2014 (11 months)

Worked on various projects, including building a small project used to visualize some of my work as BA, through modeling & analysis of cooking processes.

Business Analysis Process Modeling JavaScript