At BIP S.p.A., I designed and implemented an online fraud-management process for Groupama using Flow Orchestration, Salesforce Flows, custom LWCs, Actions & Recommendations, and Milestones. I also maintained Experience Cloud configuration, permissions, and access profiles.
For Flos and Herno, I designed and developed MuleSoft integration flows connecting Salesforce with external systems. My work included technical analysis, data mapping, error handling, and monitoring.
Across projects including Amplifon, Irca, QueenCar, and Gipys, I developed and maintained Apex and LWC customizations, integrations, and automation. At Gipys, I built an Einstein Bot and configured Omni-Channel to automate responses to recurring website chat questions.
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