Andres Toro

Served as the sole QA tester for the Lingua News Android app, partnering with the developer to reproduce, root-cause, and document production-impacting defects (e.g., regional network restriction and second-launch black screen). Designed and executed manual functional, regression, and exploratory testing across Android devices.

Managed multiple creator accounts on a subscription-based platform, driving retention, upselling, and closing sales through written English communication in a fully async remote-first environment. Tracked account performance and commission metrics across multiple revenue streams, maintaining accurate attention to detail and data reconciliation.

Began as a customer service agent for home appliances and promoted to coach, onboarding and training team members to improve ramp-up and service-quality adherence. Served as a voluntary escalation point for complex or ambiguous cases and supported cross-team communication.

Handled high-volume inbound calls in English and Spanish in a fast-paced, high-pressure environment. Maintained composure and quality standards while assisting difficult and demanding customers.

Incomplete Bachelor’s degree in Modern Languages (English, French, and Spanish linguistics) at Universidad Central de Venezuela, completed for 1 year before relocating abroad.