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Andressa Rafaela

@andressarafaela

Customer service and collections professional at BANCO BARI / CEBRACO who managed B2B and B2C portfolios and negotiated payment agreements.

Brazil

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What I'm looking for

I'm looking to work in customer service, administration, collections, negotiation, or operations, contributing to organized processes, customer relationships, and results.

At BANCO BARI / CEBRACO, I managed the TELEPEÇAS business portfolio, reviewing overdue accounts and choosing collection approaches. I contacted finance departments by email, WhatsApp, and phone to negotiate payments and agreements.

I coordinated with Accounts Receivable to identify payments, process account clearances, and handle returned invoices. My performance record included reaching between 120% and 240% of target.

For KENZIE ACADEMY's student credit portfolio, I followed contracts and negotiated outstanding debts and termination fees. I worked with the finance team to support agreements and track their formalization.

I also handled customer service across email, WhatsApp, and phone, sharing proposals and payment guidance. My experience includes financial processes, receivables, contract analysis, and Microsoft Office, including Gemini among the AI tools I've used.

Experience

Work history, roles, and key accomplishments

Operadora de Cobrança

Banco Bari / CEBRACO

Dec 2018 - Jun 2026 (7 years 6 months)

Managed B2B and B2C collections portfolios, negotiated debts, and handled customer service across multiple channels. Achieved 120-240% of targets and coordinated with financial departments for payment processing.

Collections Negotiation Customer Service B2B B2C Microsoft Office AI Tools Process Improvement