Andreas Salamonsen

Promoting content on social media, outreach to clients, creating high quality generative AI art using Stable Diffusion and Automatic1111, Inpainting and upscaling, model training using Google Colab, Kohya and Dreambooth, final touches with photo editing.

Providing technical support for users via phone and Autotask ticketing system, supporting global clients as a Managed Service Provider (MSP). Documenting work-flow and solution process in the Autotask ticketing system. Hardware and software installations, troubleshooting, and monitoring of corporate environment.

Provided technical support, hardware and software installations, and monitoring of corporate environment globally.

Provided 1st line remote technical support for post office employees in Norway at Posten, the largest government owned postal service, resolving technical issues promptly and precisely.

Responded to customer inquiries via phone, chat, e-mail and Freshdesk ticketing system, providing technical assistance to customers regarding their mobile SIM plan and up-selling mobile plan changes based on their usage, resulting in increased customer satisfaction.

Provided 1st line customer support to customers all around the globe for customers of the online betting platform. Responded to up to 6 simultaneous and often more chats and email in a timely manner, effectively managing customer inquiries and resolving their technical issues.

Provided technical support and managed hardware and software installations for global offices. Monitored and managed corporate environment with various platforms. Developed and implemented help desk recruitment test.