At Rynoh, I managed unclaimed property compliance for client accounts, preparing state reports and completing remittances across U.S. jurisdictions.
I also drafted due diligence letters under state-specific regulations and handled payee inquiries about check reissuance, verifying account information and coordinating resolutions.
At American First Finance, I worked as a Subject Matter Expert on collection procedures and compliance. I received the Hero of the Month Award in November 2024 after conducting a workforce assessment and data analysis of 140+ personnel, along with quality control checks.
Earlier, I supervised customer support agents at Teleperformance, conducting coaching, performance reviews, and training workshops. I also worked in technical support there, resolving customer inquiries by phone and assisting with new-agent onboarding.
