Andrea Kyzer

Handles guest communication and troubleshooting via business websites, phone, and laptops. Clarifies guest needs and maintains a polite demeanor while discussing sensitive topics to ensure a delightful stay.

Facilitates connections with assigned students to support their educational pursuits, including college choices and residential living. Assists students in advocating for themselves and establishing realistic goals.

Coordinated high volume of guests and new-hire support through phone, email, and in-person communication. Trained team members on workflows and contributed to process improvements that increased efficiency and consistency.

Provided individualized care to patients and advocated for their needs. Collaborated with clinicians, social workers, and family members to achieve unified goals and resolve patient portal issues.

Assisted managers in operational and administrative support for inventory management and product ordering. Conducted client intake processes and implemented de-escalation tactics when addressing hostile clients.

Provided clinical massage therapy with deep understanding of body systems and pain science. Used hands-on intake and evaluation to spot subtle shifts in patients' functional status.

Created social media content for Instagram, Facebook, and email. Assisted in evaluating potential adopters and fostering, documenting training and progress of foster animals.

Collaborated with case managers, psychologists, and educational staff to support a diverse student population. Collected, tracked, and documented daily student goals, behaviors, interventions, and progress.

Developed outreach and social media strategies to increase resident engagement. Provided supportive conversations to help residents navigate life transitions and college challenges.

Documented daily student progress, behaviors, interventions, and concerns. Collaborated with administrators, educators, and family members to develop consistent support strategies and promote student success.

Worked in multiple areas of the restaurant to assist others and maintain customer satisfaction. Recognized for management talents and prepped to work in various roles.

Assisted in maintaining and scheduling entire property clean up and prep for weddings and large events. Coordinated and assisted in wedding hiccups and extinguishing day-of situations.

Coordinated student onboarding and transition support by helping individuals navigate college platforms and campus resources. Documented incidents and provided one-on-one support to students with specialized needs.

Completed Personal Trainer certification with specializations in stretching, flexibility coaching, and group personal training.

Double major in Health Science and Therapeutic Bodywork with a minor in Human Services, including coursework in medical terminology, disease and pathology, and health sciences.

Certified as a Therapeutic Bodyworker, completing advanced training in pre/postnatal massage, oncology, and lymphatic drainage.

Studied Liberal Arts, Education, and Social Work before transferring to North Country Community College.