@andreacastro4
Computer science student at Universidad Rafael Landívar with hands-on IT support experience at RENAP.
GuatemalaAt RENAP, I completed supervised internship practice supporting users in person and handling incidents through the Help Desk.
I also cleaned and performed basic maintenance on computer equipment, and installed and configured computing equipment.
In academic projects at Universidad Rafael Landívar, I worked on basic programming exercises and logical problems and algorithms. I use Microsoft Word, Excel, and PowerPoint.
Work history, roles, and key accomplishments
Universidad Rafael Landívar
Jan 2026 - Present (9 months)
Desarrollo de ejercicios básicos de programación y resolución de problemas lógicos y algoritmos. Uso de herramientas básicas de computación y software.
Registro Nacional de las Personas (RENAP)
Jan 2025 - Dec 2025 (11 months)
Soporte técnico presencial a usuarios, limpieza y mantenimiento básico de equipo de cómputo. Atención de incidencias mediante mesa de ayuda (Help Desk) e instalación y configuración de equipo informático.
Degrees, certifications, and relevant coursework
Licenciatura, Informática y Sistemas
2026 -
Pursuing a Licenciatura en Informática y Sistemas, currently in the first year.
Bachillerato, Computación
Completed Bachillerato en Computación in 2025.
Software and tools used professionally
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