Shkurta Shala

At Ritech International AG, I lead a team of 10 delivering SaaS product modules that generated $250k in expansion revenue within six months. I champion product vision across teams and customers, contributing to 98% NRR and a 10% reduction in churn.

I've led cross-functional product delivery from concept to launch, turning complex requirements into researched backlogs, actionable plans, user guides, educational materials, and playbooks. I use customer feedback, stakeholder alignment, and AI-integrated workflows to improve product outcomes and reduce project turnaround time by 20%.

Previously at UCX LLC, I led teams building a web and mobile platform that digitalized the end-to-end accreditation workflow. I connected clients with development teams, managed releases, onboarding, training, and product adoption.

My background also includes leading QA engineers at UCX LLC, managing end-to-end delivery at ZAG APPS, business analysis at CACTTUS, and software testing at HARRISIA. I'm a Certified Scrum Master and ISTQB Foundation Level Certified Tester with a Computer Engineering degree.