Open to opportunities

Andile Tshabalala

@andiletshabalala

Message

Detail-oriented program coordinator skilled in stakeholder management.

South Africa

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

As a dedicated program coordinator, I excel in managing stakeholder relationships and navigating complex environments to deliver results. My experience spans various roles, including volunteer work at SisuHub Autism School, where I honed my skills in activity transitions and personalized learning support. I thrive in high-pressure situations, utilizing my problem-solving abilities and attention to detail to foster structured and inclusive environments.

My professional journey includes a role as a Guest Services Agent at Novotel Brisbane Southbank, where I coordinated operations and enhanced customer experiences through effective communication and process improvements. I am passionate about driving efficiency and delivering exceptional service, which I further developed during my internship at Women’s Health and Equality Queensland, supporting women's health initiatives and facilitating group programs. My academic background in social work complements my practical experience, equipping me with the skills necessary to make a meaningful impact in program coordination.

Experience

Work history, roles, and key accomplishments

Project Coordinator

SisuHub Autism School

Aug 2023 - Jan 2025 (1 year 5 months)

Assisted in activity transitions and personalized learning support at SisuHub Autism School, fostering an inclusive environment. Collaborated with teachers to implement structured activities and facilitated group activities to develop social skills.

Communication Problem Solving Team Collaboration

Guest Services Agent

Novotel Brisbane Southbank

Nov 2022 - Jan 2024 (1 year 2 months)

Coordinated operations and enhanced customer experience at Novotel Brisbane Southbank. Managed guest requests and resolved issues while driving process improvements and ensuring seamless guest services.

Customer Service Cross Functional Communication Problem Solving Time Management Workflow Optimization Guest Service Process Improvement

Program Support Intern

Women’s Health and Equality Queensland

Jul 2023 - Nov 2023 (4 months)

Assisted with client intake and program coordination to support women's health initiatives. Engaged with stakeholders and facilitated group discussions to ensure effective service delivery.

Stakeholder Engagement Facilitation Administrative Support Data Management Continuous Improvement Evaluation Skills

Student Placement

Cannon Hill Child Safety Centre

Feb 2023 - Jun 2023 (4 months)

Supported coordination of child protection programs by assisting with risk assessments and intervention planning. Collaborated with multidisciplinary teams to ensure compliance and access to services for at-risk children.

Risk Assessment Compliance Stakeholder Engagement Resource Management Documentation