Shaima Alwardi

Manage GCOO office operations for eight divisions, coordinating meetings, materials, logistics, and confidential reports to improve executive efficiency and information flow across subsidiaries.

Provided administrative and procurement support to the Group CIO, prepared board-level materials and travel/expense reports, and optimized technical/operational processes for compliance.

Managed facilities, assets, LPOs, insurance and budget alignment tasks, conducted market research and CEO briefs, and negotiated supplier agreements to support operations.

Handled petty cash and daily reconciliations, assisted accounts payable and purchase order issuance, and supported supplier quotation evaluations.

Provided HR administrative support including recruitment, onboarding, employee records maintenance, absence reporting, and internal communications to streamline HR operations.

Delivered frontline customer service, handled inquiries and complaints, logged issues into the complaint database, and increased sales through cross-selling initiatives.

Attained Proofpoint Accredited Administrator certification focused on email security and Proofpoint platform administration.

Completed Proofpoint MS Projects training certificate.

Completed a Bachelor of Science in International Business focusing on global business principles and practices.

Completed a certificate in Reiki Jin Kei Do (human behavior) through BIBF programs.

Completed Reiki Jin Kei Do training at Bahrain Reiki Center.

Completed a Diploma in Business Management covering fundamental business and management topics.

Completed training in principles of sign language through the Bahrain Deaf Society.

Completed a Diploma in Commercial Studies with coursework in commerce-related subjects.