Anas Bashour
@anasbashour
E-commerce specialist at Bosch Solution Services GmbH Berlin, supporting Arabic-speaking customers and training staff on service quality.
GermanyWhat I'm looking for
At Bosch Solution Services GmbH Berlin, I support Arabic-speaking customers by organizing emergency calls and helping with international concierge service requests.
As a Fachtrainer I, I reviewed Arabic customer conversations, prepared feedback, and supported employee training and initial training.
At Infuu Holders Berlin, I maintained an online shop and worked on content and product marketing, including product copy, image editing, inventory, and shipping.
My background also includes retail customer service and Arabic-German interpreting in social services. I’m looking for a position where I can bring my experience in e-commerce and digital brand management.
Experience
Work history, roles, and key accomplishments
Solution Expert
Bosch Solution Services GmbH
Sep 2021 - Present (5 years 2 months)
Handles and organizes emergency calls for Arabic-speaking customers, providing customer care in Arabic, German, and English. Supports international concierge service and emergency requests.
Fachtrainer I
Bosch Solution Services GmbH
Nov 2022 - May 2024 (1 year 6 months)
Conducted quality checks on Arabic customer conversations and provided feedback. Trained employees and supported initial training, acting as a liaison between quality assurance and operations.
Kassierer
Edeka
Sep 2017 - Aug 2021 (3 years 11 months)
Performed cashier duties and provided customer service in retail.
Werkstudent im E-Commerce
Infuu Holders
Apr 2019 - Mar 2020 (11 months)
Maintained and managed the online shop, handling content and product marketing. Performed copywriting for product texts, image editing, warehouse management, and shipping.
Dolmetscher Arabisch-Deutsch
MANEO e.V
Oct 2016 - Sep 2017 (11 months)
Provided translation and interpreting in social services, accompanying clients to official appointments and counseling sessions.
Education
Degrees, certifications, and relevant coursework
Otto-von-Guericke-Universität Magdeburg
Bachelor, E-Marketing, Advertising & PR
Duales Bachelorstudium im Bereich E-Marketing, Advertising und PR, abgeschlossen im Jahr 2014.
Al-Wataniya University (WIU Homs)
Bachelor, E-Marketing, Advertising & PR
Duales Bachelorstudium im Bereich E-Marketing, Advertising und PR, abgeschlossen im Jahr 2014.
Ali Youssef Gymnasium
Abitur, Allgemeine Hochschulreife
Abschluss der allgemeinen Hochschulreife im Jahr 2007.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Job categories
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