At OM Digital Solutions, I manage B2B and B2C orders in SAP, handling processing, cancellations, tracking, and troubleshooting. I also manage returns, refunds, credit notes, and claims in line with internal procedures.
I coordinate with Customer Service, Finance, IT, logistics partners, and international teams to resolve issues and keep operations running smoothly.
At Well’s - Sonae MC, I assisted customers with health, wellness, and beauty products, maintained store organization, and supported inventory management and sales. Earlier, I created content and supported marketing initiatives as a Marketing Member at ISCAC Junior Solutions (IJS).
