Looking for a job

Ana Olivia Montes

@anaoliviamontes

Message

I support customers and clinic operations through scheduling, billing, records, and responsive service.

Mexico

Message

What I'm looking for

I'm looking for an administrative or customer service role where I can support customers, manage scheduling and records, and contribute to organized daily operations.

I've supported patients at Neo Clinic in person, by phone, and through digital channels, helping keep appointments, records, payments, and follow-ups organized.

I schedule and confirm appointments, update patient records, process service payments, and organize documents to support efficient clinic operations.

In administration and sales roles at SUCRÉ ET CHOCOLAT and MI LOLA PIZZA & VINO, I've handled customer service, billing, cash handling, inventory control, reporting, and day-to-day administrative processes.

I'm a Psychology undergraduate with B2 English and practical experience using Microsoft Office and Google Workspace in service-focused environments.

Experience

Work history, roles, and key accomplishments

Receptionist

Neo Clinic

Jun 2025 - Jun 2026 (1 year)

Provided patient support and guidance in person, by phone, and through digital channels. Scheduled, confirmed, and followed up on appointments; maintained and updated patient records.

Appointment Scheduling Patient Support Phone Support Digital Customer Support Records Management Payment Processing Administrative Support Document Organization

Administration & Sales

SUCRÉ ET CHOCOLAT

Oct 2023 - Jun 2025 (1 year 8 months)

Supported customer service and sales administration. Managed inventory control, billing, cash handling, and operational reports.

Customer Service Sales Administration Inventory Control Billing Cash Handling Operational Reports Administrative Processes

Administration & Sales

MI LOLA PIZZA & VINO

May 2021 - Jan 2022 (8 months)

Provided personalized customer service, billing, cash handling, and payment processing. Supported administrative control, document organization, and report preparation.

Customer Service Billing Cash Handling Payment Processing Administrative Control Document Organization Report Preparation