ASanand saxena
@anandsaxena1
Process Developer with expertise in deductions and customer relations.
IndiaWhat I'm looking for
I am currently a Process Developer at Genpact India Pvt Ltd, where I specialize in managing customer payment deductions. My role involves analyzing deductions, validating claims, and resolving disputes, ensuring that all processes are efficient and customer-focused. I take pride in maintaining accurate records and generating insightful reports that help improve our deduction management processes.
With a background in finance and accounting management, I have honed my skills in data analysis and customer relationship management. My previous experiences as a Backend Executive and Credit Control Executive have equipped me with the ability to handle client inquiries effectively and maintain essential data records. I am passionate about continuous learning and applying my knowledge to drive process improvements.
Experience
Work history, roles, and key accomplishments
Process Developer
Genpact India Pvt Ltd
Dec 2021 - Present (3 years 6 months)
Reviewed and analyzed customer payment deductions including promotional allowances and pricing discrepancies. Researched and validated claims against customer contracts, resolving discrepancies through communication and negotiation. Maintained accurate records of deductions, collaborated with accounts receivable, and generated reports on deduction trends.
Backend Executive-Web-edge
Webtel-Electro soft Pvt Ltd
Jan 2019 - Jun 2019 (5 months)
Maintained comprehensive records of daily client calls regarding new WEB-EDGE Software using MS-Excel. Provided clients with knowledge about the software for satisfactory functioning via phone and email. Assisted clients by transferring calls with software problems to the technical team for immediate resolution.
Credit Control Executive
Aditya Infotech Ltd
Jul 2018 - Nov 2018 (4 months)
Verified client Aadhaar Card and PAN Card details as indicated in their KYC Forms. Maintained important client data in MS-Excel sheets and retained backups in SAP Software. Organized and maintained records of KYC Forms in proper folders.
Education
Degrees, certifications, and relevant coursework
Mysore University, IITM, Delhi
Bachelor of Business Management, Finance and Accounting Management
Activities and societies: Awarded Certificate of Excellence for securing First Position in Cricket during Annual Day Celebrations held on 31.3.2017. Won Trophy for participation in Cultural Programs organized at IITM, Delhi during 2016-17.
Specialized in Finance and Accounting Management. Developed foundational skills in business administration and financial analysis.
CBSE Board
All India Senior School Certificate Examination, General Studies
Completed secondary education under the CBSE Board. Focused on core academic subjects.
CCE, CBSE Board
Secondary School Examination, General Studies
Completed secondary education under the CCE, CBSE Board. Gained fundamental knowledge across various subjects.
ANAmity University, Noida
Master of Business Administration, Finance and Accounting Management
Focused on Finance and Accounting Management. Gained advanced knowledge in financial principles and accounting practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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