Open to opportunities

marques posey

@marquesposey

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Dedicated IT manager and entrepreneur with military experience.

United States

Message

What I'm looking for

I am seeking a challenging role in a dynamic company that fosters growth and innovation.

I am a dedicated self-starter with a keen eye for detail and a proven ability to work independently or as part of a team. With a solid background in IT and military service, I have honed my skills in troubleshooting, customer service, and technical support. My experience as a founder and CEO of a small business has equipped me with valuable insights into operations management, making me a strong asset for any upper management team.

Throughout my career, I have successfully managed IT support roles, including my current position as a Service Desk Technician II, where I provide comprehensive help desk support and implement ITIL practices. My military background has instilled in me a strong sense of discipline and leadership, enabling me to effectively oversee teams and projects. I am passionate about leveraging my skills to contribute to a forward-thinking organization that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Technician II

Current

Gas South

Sep 2022 - Present (2 years 10 months)

Provided comprehensive help desk support, troubleshooting, and break/fix solutions for various IT issues. Managed device imaging, hardware repair, and remote support, ensuring seamless operations for users.

Help Desk Support Troubleshooting Imaging Remote Support Active Directory ServiceNow

IT Support Technician

Logic Speak

Aug 2021 - Present (3 years 11 months)

Addressed customer inquiries regarding computer software and hardware, resolving issues through technical manuals, diagnostics, and direct communication. Maintained detailed records of customer interactions and utilized software tools for ticket creation and knowledge base research.

Customer Support Technical Troubleshooting Technical Diagnostics Software support Hardware Ticketing Systems Knowledge Base Customer Service

Founder and CEO

Janitors of Atlanta LLC

Jun 2016 - Present (9 years 1 month)

Oversaw all day-to-day operations, including staffing, team management, training, quality control, budgeting, and financial management. Handled payroll, marketing, contracts, and supply management, demonstrating comprehensive business acumen.

Operations Management Team Leadership Budgeting Financial Management Payroll Marketing Contract Management Business Development Staffing Quality Assurance

Field Service Technician

Wellstar Hospital Systems

Oct 2014 - Present (10 years 9 months)

Provided IT support to over 30 physician sites, managing the support, maintenance, and troubleshooting of PCs and peripherals. Successfully installed various IT equipment and utilized programs like It Expert, Planview, Remedy, and Altiris for tracking and updates.

IT Support Installation Remedy Critical Thinking

Manager

US Army

Jan 2014 - Present (11 years 6 months)

Implemented new standard operating procedures with a focus on network security and managed network access guidelines. Maintained over 700 automation devices and managed Active Directory for a network of over 600 users across multiple states.

Network Security Active Directory Management Standard Operating Procedures Cisco Teleconferencing Routers

System Administrator

US Army

Feb 2013 - Present (12 years 5 months)

Managed $1.2 million worth of automation and networking devices across multiple office locations in a dynamic environment. Constructed network layouts, installed fiber optics, and oversaw the maintenance of numerous computers, printers, and servers.

System Administration Fiber Optics Installation Device Management Network Management IT Asset Management Troubleshooting Data Center Operations Network Infrastructure

Network Technician

US Army

Nov 2009 - Present (15 years 8 months)

Maintained three file servers for over 550 local and remote users, ensuring 100% accuracy of inventory logs for over 750 automation and network devices. Led a team in successfully migrating over 500 computer systems from Windows Vista to Windows 7 without data loss.

Inventory Management Team Leadership Network Device Maintenance Windows OS Data Migration System Administration

Education

Degrees, certifications, and relevant coursework

Ashford University

Associate of Arts, Business Administration

Completed an Associate of Arts degree in Business Administration. The curriculum provided a foundational understanding of business principles and practices.