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@anagoncalves
Bilingual early years practitioner skilled in childcare and customer service.
I am a proactive, detail-orientated early years practitioner with Level 3 childcare training and hands-on experience caring for groups of children in nurseries, as a family nanny, and through volunteer teaching. I bring strong time-management, observation and planning skills, paediatric first-aid certification, and a proven track record of taking on increased responsibility while delivering safe, engaging learning environments.
Alongside childcare I have practical retail and hospitality experience where I developed customer service, till operations, upselling and complaint-handling skills. I am bilingual (Portuguese/English), adaptable, and committed to continuous professional development in safeguarding, food hygiene and autism awareness to support children and families effectively.
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Work history, roles, and key accomplishments
Busy Bees
Jul 2024 - Present (1 year 4 months)
Cared for an average of 15 children daily, planned and delivered individual educational activities, and completed observations and development checkpoints to keep parents informed.
Private Family
Aug 2023 - Jul 2024 (11 months)
Cared for three children, planned daily activities and outings, managed school pick-ups and meal preparation, and maintained a clean, safe environment.
Private Volunteer Role
Mar 2022 - Sep 2023 (1 year 6 months)
Planned and delivered lessons in-person and online, provided constructive feedback, and tutored students requiring extra support to improve language skills.
Growing Up Green Day Nursery
Jul 2022 - Aug 2023 (1 year 1 month)
Studied toward Level 3 early years qualification while managing a room of ~15 children, planned educational activities, and completed parent observations; received First Aid training.
Sensation Jewellery
Apr 2022 - Jun 2022 (2 months)
Managed till operations, greeted customers to enhance in-store experience, resolved complaints to maintain satisfaction, and maintained high standards of store presentation.
Boston Tea Party
Jul 2021 - May 2022 (10 months)
Delivered fast, friendly service during high-volume periods, upsold menu items to increase sales, and maintained hygiene and compliance with health and safety standards.
Degrees, certifications, and relevant coursework
Level 3 Diploma, Early Years Education
2022 - 2023
Activities and societies: Room management with average of 15 children, First Aid training, planning educational activities, observations for parents
Studied an apprenticeship toward a Level 3 qualification in early years education while working as an apprentice nursery practitioner and participating in room management and planning activities.
Level 3 Apprenticeship, Childcare
Completed Level 3 childcare apprenticeship training through Next Steps / nursery provider focusing on practical early years educator skills.
City and Guilds (Level 2), Vocational Studies
Grade: Distinction
Completed vocational qualifications including City & Guilds Level 2 Cabin Crew with distinction and other college-level certifications.
GCSEs, Secondary Education
Completed GCSEs across multiple subjects including English, maths, sciences and languages with a focus on core academic foundations.
Software and tools used professionally
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