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Anabela Agbontaen

@anabelaagbontaen

Patient Access Liaison at Boston Children's Hospital coordinating patient services, scheduling, registration, and insurance verification.

United States

Message

At Boston Children's Hospital, I coordinate scheduling, patient registration, and insurance verification for primary and specialty care. I also work across clinical departments to support accurate data collection and help address patient and family concerns.

As a Public Health Intern at the National Center for Unexpected Infant and Child Death (NCUICD), I supported research, outreach, and program activities focused on unexpected infant and child death prevention. I assisted with data collection, reporting, and coordination for maternal and child health populations.

My experience also includes observing point-of-care testing workflows at Boston Medical Center and supporting patient access at Melrose-Wakefield Hospital. I'm pursuing an MPH in Healthcare Management at Boston University.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Liaison

Current

Boston Children's Hospital

Jan 2025 - Present (1 year 9 months)

Coordinate scheduling, patient registration, and insurance verification for primary and specialty care, supporting seamless service delivery across interdisciplinary teams. Serve as a key contact for patients and families, resolving concerns and contributing to team-based process improvements.

Patient Registration Insurance Verification Scheduling Interdisciplinary Collaboration Process Improvement Healthcare Information Systems

Public Health Intern

National Center for Unexpected Infant and Child Death

Jan 2026 - May 2026 (4 months)

Supported public health initiatives focused on unexpected infant and child death prevention, contributing to research, outreach, and program activities. Collaborated with multidisciplinary teams to assist in data collection, reporting, and coordination of activities serving maternal and child health populations.

Data Collection Reporting Program Coordination Maternal and Child Health Research Outreach

Laboratory Operations Intern

Boston Medical Center

Jan 2025 - May 2025 (4 months)

Conducted observational analysis of point-of-care testing workflows to identify process gaps in communication and documentation of critical glucose readings. Assessed operational barriers and collaborated with project sponsors to design an improved future-state process, enhancing patient safety and care coordination.

Observational Analysis Workflow Analysis Process Improvement Patient Safety Care Coordination

Patient Access Coordinator I

Melrose-Wakefield Hospital

Apr 2024 - Dec 2024 (8 months)

Registered patients, verified insurance, and processed authorizations, ensuring accurate and compliant data collection in a high-volume clinical setting. Maintained thorough records and coordinated with multiple departments to resolve access barriers.

Patient Registration Insurance Verification Authorization Data Collection Record keeping Inter departmental Coordination

Mental Health Counselor

Bayridge Hospital

Sep 2023 - Dec 2024 (1 year 3 months)

Supported treatment planning, documented behavioral progress, and maintained detailed records in a therapeutic environment serving vulnerable populations. Collaborated with interdisciplinary care teams to promote patient safety and well-being.

Treatment Planning Behavior Documentation Record keeping Interdisciplinary Collaboration Patient Safety Case Coordination