Open to opportunities

Amy White

@amywhite1

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Patient-focused clinical coordinator with strong operations and sales experience.

United States

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What I'm looking for

I seek a role combining clinical patient care and practice operations—supportive culture, clear SOPs, growth opportunities, and responsibility for patient experience and staff coordination.

I am a patient-focused clinical coordinator with experience across medical offices, medspas, and aesthetic surgery clinics. I combine hands-on clinical skills—medical assisting and phlebotomy—with front-desk, patient sales, and practice operations.

In managerial roles I led hiring and onboarding, created and implemented standard operating procedures, managed clinic flow and inventory, and participated in executive-level meetings. I routinely collaborated with physicians to review patient EMRs and ensured continuity of exceptional patient experience.

My background includes conducting patient consultations for non-surgical and laser treatments, handling patient interactions via phone, email and in person, and performing clinical duties such as blood draws, injections, vitals, and rooming patients. I am CPR, Medical Assistant, and Phlebotomy certified.

I bring strong customer service, time management, and sales abilities to roles that require both clinical competence and administrative leadership, and I am committed to continuous learning and providing high-quality patient care.

Experience

Work history, roles, and key accomplishments

Current

Patient Sales PCC

Current

Sono Bello

Dec 2024 - Present (9 months)

Managed patient sales and care coordination for surgical cosmetic procedures, driving conversions and ensuring a high-quality patient experience.

Patient Coordination Customer Service EMR Scheduling Patient Education

Office Manager / Patient Coordinator

Sari Hoban

Jul 2022 - Jul 2024 (2 years)

Oversaw office operations and patient coordination, managed front-desk staff, scheduling, and ensured smooth clinic workflow to maintain high patient satisfaction.

Office Management Patient Coordination Scheduling SOP Development Inventory Management EMR

Clinical & Patient Experience Director

Dr. Emer

Feb 2022 - Jul 2022 (5 months)

Directed clinical operations and patient experience, led hiring/onboarding, implemented SOPs, managed inventory and conducted daily EMR reviews with the physician.

Clinical Operations Patient Experience Onboarding SOPs EMR Team Management Inventory Control

Patient Coordinator / Provider

Concierge Aesthetics and Plastic Surgery

Aug 2020 - Aug 2021 (1 year)

Conducted patient consultations, educated clients on procedures and set expectations, and managed communications via phone, email, and in-person to support clinical providers.

Consultation Patient Education Client Communication Scheduling Customer Service EMR

Patient Coordinator

Ritacca Cosmetic Surgery and Medspa

Oct 2017 - Mar 2021 (3 years 5 months)

Performed client consultations and managed patient communications for cosmetic and laser treatments, supporting non-surgical service delivery and sales.

Consultation Scheduling Customer Service Sales Support

Medical Assistant

NorthShore University HealthSystem

Jan 2017 - Oct 2017 (9 months)

Provided direct patient care including vitals, phlebotomy, injections, rooming patients, and supporting clinical workflows to ensure efficient patient onboarding and routine care.

Phlebotomy Patient Rooming Patient Care EMR Clinical Support