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Amy Acosta

@amyacosta

Message

I manage customer contracts, validate pricing, reconcile accounts, and resolve financial discrepancies.

United States

Message

At Essendant, I manage 131 customer contracts across their lifecycle, maintaining accurate terms, pricing, item details, and system records. I support enterprise relationships, including an account that historically generated approximately $1 million in monthly revenue.

I reconcile contract and account activity, recover missing vendor credits, prepare chargeback reporting, and partner with pricing teams and account executives to resolve discrepancies on time. My earlier work at ThredUp strengthened my accuracy, quality-control, and cross-functional coordination skills.

Experience

Work history, roles, and key accomplishments

Current

Contract Specialist

Current

Essendant

Jan 2022 - Present (4 years 8 months)

Manage a portfolio of 131 customer contracts, ensuring accurate terms, pricing, and item details. Review agreements for accuracy, reconcile accounts, and resolve discrepancies with vendors and internal teams.

Contract Administration Contract Review Pricing Validation Account Reconciliation Chargeback Reporting Discrepancy resolution Vendor Communication Cross Functional Collaboration

Merchandise Coordinator

ThredUp

Sep 2020 - Mar 2021 (6 months)

Coordinated with distribution centers to resolve workflow and merchandise issues. Performed daily website audits and provided quality feedback to team members.

Coordination Quality Assurance Website audits Problem Solving Teamwork

Warehouse Associate

ThredUp

Sep 2019 - Sep 2020 (1 year)

Inspected and itemized merchandise against quality standards while meeting productivity and accuracy expectations. Applied feedback to improve accuracy and expand brand knowledge.

Quality inspection Itemization Productivity Accuracy Teamwork

Cashier

Smokin' T's BBQ

Apr 2013 - Aug 2019 (6 years 4 months)

Handled opening and closing responsibilities, including accurate cash and credit card transactions. Trained new employees on service procedures and operational expectations.

Cash Handling Customer Service Training Point of Sale