Amrit Singh

Currently working as an Italian language expert for Apple process, providing language support and ensuring high-quality service delivery. Responsibilities include coaching team members and managing performance to meet key performance indicators.

Promoted to Assistant Manager for Amazon process, overseeing foreign language operations. Responsibilities included managing team performance, ensuring service quality, and handling escalations while promoting company values.

Worked as a Quality Analyst for the Italian process, responsible for auditing quality and ensuring compliance with performance standards. Developed action plans for improvement and provided coaching to team members.

Completed an Advance Diploma in Italian language, which further developed language skills and cultural knowledge necessary for effective communication.

Completed a Bachelor in Arts, focusing on various aspects of arts and humanities, which provided a strong foundation for critical thinking and creativity.

Completed B2 level in Italian language, enhancing proficiency in communication and understanding of Italian culture.

Completed Intermediate education, laying the groundwork for further studies and personal development.

Completed Matriculation, which provided foundational knowledge and skills for future academic pursuits.