Amogh Varsh
@amoghvarsh
Project Coordinator at cult.fit improving escalation workflows, CSAT, and customer retention.
IndiaWhat I'm looking for
At cult.fit, I coordinate high-profile customer escalations, CRM communications, and launch support, working across stakeholders to track cases through to resolution. I redesigned social-media complaint handling, reducing average closure time from 48 hours to 30 hours 29 minutes, lifting CSAT from 90% to 96%, and recovering 17% of refund escalations.
I also created SOPs and onboarding materials, training 26 new joiners across three batches. At Spark a Smile, I coordinated teams and managed a ₹70,000 budget that generated ₹2,60,000 in revenue for the initiative’s social-impact work.
Experience
Work history, roles, and key accomplishments
Social Media Escalation Specialist
Cult.fit
Jul 2025 - Present (1 year 4 months)
Owns end-to-end resolution of high-profile customer escalations across social media, coordinating stakeholders and driving closure against service-level timelines. Led a brand-tonality redesign that cut closure time from 48h to 30h 29m, lifted CSAT from 90% to 96%, and retained 17% of refund escalations.
Social Media Marketing Intern
Alacrity Social
Apr 2024 - Sep 2024 (5 months)
Planned and executed social media campaigns, improving audience engagement by 54% through content optimisation and communication strategy.
Marketing & Business Development Intern
GoFlamingo
Apr 2024 - Jun 2024 (2 months)
Supported GTM initiatives, market outreach, business development, and logistics coordination for a new product category.
Education
Degrees, certifications, and relevant coursework
Kristu Jayanti University
Bachelor of Business Administration, Marketing & HR
Grade: CGPA: 7.5
Bachelor of Business Administration with a focus on Marketing and HR, completed in 2025 with a CGPA of 7.5.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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