Open to opportunities

Amna Elsheikh

@amnaelsheikh

Message

Aspiring data analyst with a background in IT support.

Egypt

Message

What I'm looking for

I am looking for opportunities that allow me to grow in data analysis and IT.

I am a recent graduate with a Bachelor's degree in Information Technology from the University of Khartoum. My graduation project focused on Artificial Intelligence, specifically in Machine Learning, which ignited my passion for data analysis. I have over a year of experience working as an IT support help desk at Kassia For Home, where I honed my problem-solving skills and technical knowledge.

Currently, I am pursuing a Diploma in Montessori, which complements my interest in education and technology. I am eager to enhance my skills in data analysis through internships or entry-level positions, particularly in online opportunities. My goal is to leverage my IT background and analytical skills to contribute effectively to a dynamic team.

Experience

Work history, roles, and key accomplishments

IT Support Help Desk

Kassia For Home Electrical Appliances

Jan 2022 - Present (3 years 6 months)

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responded to email messages for customers seeking help.

Troubleshooting Technical Support Hardware Software Customer Service IT Support

Education

Degrees, certifications, and relevant coursework

Genius by Hiba Torad

Montessori Diploma, Education

Currently pursuing an online diploma in Montessori education, accredited by Avonshire Bristol College, UK. The program commenced in May and is expected to last 14 months.

University Of Khartoum

Bachelor's degree, Information Technology

Grade: 2.53 out of 4

Completed a Bachelor's degree in Information Technology, focusing on various aspects of IT. The graduation project involved Artificial Intelligence, specifically Machine Learning.