At Concentrix Technologies-VMware by Broadcom, I supported VMware installation, configuration, and maintenance to help ensure stable virtual environments. I also managed licenses, user access, and permissions in line with IT policies.
I resolved support tickets by troubleshooting issues and explaining solutions clearly. I also assisted with basic network setup, IP management, and connectivity issues.
I collaborated with teams on integrating virtualization with existing infrastructure and improving reliability. I created and maintained technical documentation for troubleshooting and system configuration, and earned certifications including Splunk Certified and Fortinet-NSE 1 & 2 Network Security Associate.
