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Amit Dadon

@amitdadon

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AI support operations specialist at Game Story who built customer-facing agents that deflect 40% of repetitive tickets.

Ireland

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At Game Story, I built customer-facing AI support agents that deflect 40% of repetitive tickets. I wrote and refined their playbooks and decision tools, and designed a knowledge base of 100+ articles to ground the agents’ answers and raise first-contact resolution.

Before that, I resolved complex issues escalated from Tier 1 and traced support failures to root causes using AI tools. I also directed client onboarding and programs, and built a locally run job-search and resume platform with Claude Code.

Experience

Work history, roles, and key accomplishments

Current

AI & Automation Lead, Support

Current

Game Story

Jan 2026 - Present (10 months)

Built the company's customer-facing AI support agents, deflecting 40% of repetitive tickets. Wrote and refined the agent's playbooks and decision tools, and designed a 100+ article knowledge base.

AI Customer Support Agent Guidance Knowledge Base Design AI Tool Evaluation Workflow Automation Zendesk

Technical Support Specialist (2nd Tier)

Game Story

Nov 2024 - Dec 2025 (1 year 1 month)

Traced support failures to root cause by querying support and user data with AI tools (Claude). Resolved complex issues escalated from Tier 1 and turned findings into prioritized requests for product and engineering.

Root Cause Analysis AI Assisted Analytics Zendesk Cross Functional Collaboration

Customer Success & Project Coordinator

J² Adventures

Jun 2023 - Aug 2024 (1 year 2 months)

Directed onboarding and ongoing engagement for client accounts as the primary point of contact. Delivered projects on time by coordinating internal teams and external vendors.

Customer Success Project Coordination Stakeholder Management

Project Manager

Ohio State University Hillel

Jun 2021 - Jun 2023 (2 years)

Directed programs for 600+ participants, owning communication, logistics, and the feedback loop. Delivered programs on a $150K+ budget, ensuring measurable value for internal and external partners.

Project Management Budget Management Event Planning Stakeholder Management