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Amisha Shrestha

@amishashrestha

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QA & Training Associate focused on audit-ready processes, customer satisfaction, and continuous quality improvement.

Nepal

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What I'm looking for

I’m looking for a dynamic work environment where I can apply my QA audits, training, and customer-focused skills—stay positive and efficient, improve SOP adherence, and contribute to measurable organizational success.

I’m a QA & Training Associate who drives quality through “QA audits and calibration sessions” across key teams, ensuring “SOP compliance” and “audit consistency.” I deliver onboarding and process training to new hires, then follow up with QA reporting that surfaces “performance trends, gaps, and actionable insights.” I also conduct UAT for new projects to support smooth feature rollouts and operational accuracy.

Alongside QA work, I’ve built strong customer-operations experience, managing “70+ daily customer interactions” and maintaining “80% customer satisfaction,” while supporting team KPIs and schedule adherence. Earlier roles strengthened my communication and coordination through buyer ops, client relations, and content work—plus hands-on skills like social media and email marketing management. I bring a “positive and efficient approach,” strong analytical thinking, and a detailed, improvement-driven mindset.

Experience

Work history, roles, and key accomplishments

QA & Training Associate

Daraz Kaymu Nepal

Aug 2025 - Jul 2026 (11 months)

Performed QA audits, calibration sessions, and UAT to ensure quality, SOP compliance, and smooth project rollouts. Delivered onboarding and QA reporting with performance trends, gaps, and actionable insights.

Audit Consistency Onboarding Quality Reporting UAT Continuous Quality Improvement Process Improvement QA

Care Champ Buyer Ops

Daraz Kaymu Nepal

Jul 2022 - Aug 2025 (3 years 1 month)

Managed high-volume buyer customer interactions across chat, email, and calls while meeting team KPIs and supporting teammates. Collaborated with QA/L&D to improve service quality and handled order/customer verification and translation audits.

Live Chat Email KPI Management QA L&D Collaboration Service quality Chat Efficiency Translation Audits Order Verification

Freelancer Content Writer

Selective Eyes Pvt Ltd

May 2022 - Dec 2022 (7 months)

Researched entertainment trends and wrote news articles on trending topics. Produced engaging content based on current entertainment developments.

Content Research Content Writing Trend Analysis

Administrative & Client Relations

Study Plus Pvt Ltd

Oct 2020 - Apr 2022 (1 year 6 months)

Responded to visitor inquiries across in-person, phone, and email channels while maintaining strong customer service. Managed social media, website content, and email marketing, and coordinated an online education fair with Zoom meetings.

Customer Service Visitor Inquiries (In Person Phone Email)Social Media Management Email Marketing Comment DM Responses Technical Setup