Looking for a job

Amine Ramli

@amineramli

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I turn market research, customer feedback, and KPIs into stronger marketing performance.

Spain

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What I'm looking for

I'm looking for an opportunity in digital marketing, customer experience, product management, or performance analysis where I can use research, customer insights, KPIs, and cross-functional collaboration to drive measurable improvements.

I'm pursuing a Master in Digital Marketing & Customer Experience at INSA Business, Marketing & Communication School in Barcelona, building on a Master's in Product Management from ESITH.

At Lafarge Holcim, I supported market-positioning and pricing initiatives through market research, competitor analysis, pricing evaluations, and KPI dashboards. I worked across marketing and sales teams on data-driven B2B performance analysis.

As a Customer Experience Analyst intern, I analyzed NPS results and designed a customer loyalty program with strategic incentives to improve retention and engagement. My customer service and CRM experience also strengthened my ability to resolve issues and support client satisfaction.

I've also mapped workflows, identified operational bottlenecks, and applied Lean tools and the DMAIC framework to improve processes. I bring adaptability, analytical thinking, communication, and a practical focus on measurable improvement.

Experience

Work history, roles, and key accomplishments

Current

Kitchen Assistant

Current

Foster's Hollywood

Aug 2025 - Present (1 year 1 month)

Maintained high standards of organization and food safety in all preparation areas. Supported stock management by monitoring ingredients and minimizing food waste.

Food Safety Stock Management Teamwork Adaptability

Marketing & Performance Intern

LafargeHolcim

Feb 2024 - Jul 2024 (5 months)

Supported strategic initiatives to improve market positioning and pricing efficiency. Conducted market research, competitor analysis, and pricing evaluations, and helped build KPI dashboards for performance tracking.

Market Research Competitive Analysis Pricing Strategy KPI Dashboards Data Driven Marketing B2B Analysis Cross Functional Collaboration

Customer Experience Analyst

MAJOREL

Jul 2023 - Aug 2023 (1 month)

Conducted in-depth analysis of Net Promoter Score (NPS) to identify improvement areas. Designed and launched a customer loyalty program based on feedback and insights from NPS results.

NPS Analysis Customer Loyalty Programs Customer Journey Mapping Problem Solving Communication Skills

Customer Service & CRM Agent

MAJOREL

Feb 2023 - Apr 2023 (2 months)

Responded to customer inquiries across phone and email, resolving issues quickly and effectively. Used CRM software to manage client accounts and track interactions.

Customer Service CRM Software Issue Resolution Communication Skills Multitasking

Process Improvement Intern

ESITH

Mar 2022 - May 2022 (2 months)

Mapped and evaluated key internal workflows to uncover bottlenecks and inefficiencies. Applied Lean tools and the DMAIC framework to streamline procedures and enhance process flow.

Process Mapping Lean Tools DMAIC Workflow Analysis operational improvements

Health & Safety Observation Project

ESITH

May 2021 - Jun 2021 (1 month)

Conducted a workplace survey using the Instantaneous Observation Method to assess safety practices. Identified dominant occupational risks and proposed targeted preventive measures.

Workplace Safety Risk Assessment Observational Studies Preventative Measures